Jan Jacobs

The business unit Transport of Oldenburger|Fritom provides road transportation throughout Europe. Our colleague, Jan Jacobs, works here as Supervisor Customer Service. In this role, he is responsible for, among other things, order processing.

Jan: "Every day, I act as a link between customers, internal departments, and management, with the goal of ensuring both customer satisfaction and internal efficiency." Jan also focuses on process optimization and quality assurance.

"What appeals to me about my role is continuously building strong relationships with our customers. By immersing myself in their business, I work proactively and solution-oriented. This allows me to effectively navigate various interests and always offer the best logistic solution. It is precisely this dynamic that makes my role varied and challenging."

AI technology
Jan has been Black Belt certified since 2024. "Lean Six Sigma offers me concrete tools in my daily work. For example, projects aimed at optimizing electronic data exchange with customers." The goal is to eliminate all actions from processes that do not add direct value.

“We are increasingly using AI technology in our processes, which makes it even more interesting for me personally. It is incredibly satisfying to not only devise improvements but also to actually implement them and embed them within our organization.”