The Lean Six Sigma method forms the basis of the quality management of Oldenburger|Fritom. Combined with our certifications we offer you the best logistic solutions. Our management system enables us to pursue operational excellence and to constantly improve our services. Moreover, it also helps us to place responsibilities at the lowest possible level in our organization. This increases the employee engagement.
It requires knowledge to be able to answer to the increasing demand for high-quality logistic services. This is why we use the Lean Six Sigma method and distinguish ourselves as a logistics knowledge organization.
The all-round knowledge and experience of our employees make it possible for Oldenburger|Fritom to guarantee you a high level of quality, flexibility and reliability. The following are examples of our process optimizations:
Oldenburger|Fritom is ISO 9001:2015 certified. This international renowned quality standard is aimed at meeting customer expectations, or in other words: ‘say what you do, do what you say and prove it’. That’s why it is necessary that quality processes are managed well within an organization. In this way, risks are brought to a minimum while at the same time we meet the legal requirements. At Oldenburger|Fritom all logistic processes are set up in such a way that optimal customer satisfaction can be achieved. We monitor this process by Key Performance Indicators (KPIs).
In addition to the ISO 9001 certificate, Oldenburger|Fritom is also certified according to the Dutch quality mark Transport & Logistics. This certification is related to road transportation specifically. At the base of this is the management model from the Dutch Quality Institute. It has 10 elements that make it possible to improve logistic services in a sustainable way:
2. Strategy and policies
3. Staff management
4. Resource management (business operations)
5. Process management
6. Employee satisfaction
7. Customer relations and partners
8. Social functioning
9. Board and stakeholders
10. Improvement and innovation
Our quality management system complies with the high requirements that are set out for this. Our CSR policy for example, but also our policies for communication, stakeholder management, business operations and financial performance.
Like for all our logistic solutions, Oldenburger|Fritom offers a reliable service for air freight. We are an IATA member, Regulated Agent and we have the AEO status (AEO-C and AEO-S). With us you are ensured of a high-quality distribution network for your air freight shipments that is recognized worldwide. We provide customs clearance of your shipments at our location in Veendam and we also support you with customs documentation. In this way we offer you a complete air freight service.
Since 2020 we have been certified according to ISO 13485:2016 for medical devices. This certificate shows that we as a logistics party handle these products in a safe manner in the supply chain. With this certificate we meet the requirements of the EU Medical Device Regulation (MDR).