“Every hair salon feels welcomed like they’re part of a family.”
As a renowned supplier of hair and beauty products Total Hair Service aims to be a unique experience partner for hair salons. A personal approach is central to this. Total Hair Service wants to diversify itself by offering value added service in B2B e-commerce. “To further professionalize our delivery cycle, we chose for an intensive cooperation with Oldenburger|Fritom. By choosing Oldenburger|Fritom we chose for a highly skilled partner in logistic systems and processes”, commented CEO Jaap Zwiers.
Total Hair Service is based in Groningen and was founded by Jaap Zwiers in 1992. The company has now grown into one of the Netherlands’ biggest suppliers of professional hairdressing products. Total Hair Service has a very wide range of around 7000 different products. The knowledge they acquired over the years guarantees a perfect match to known beauty brands like Affinage, Farouk Systems, Alter Ego and Balmain Hair Couture.
“After market research we ended up with Oldenburger|Fritom in 2019. A logistic partner who is also a perfect match on a personal level. This is symbolized by their numerous certifications and the way they achieve their logistic solutions.”
Oldenburger|Fritom is responsible for the online shop of Total Hair Service and takes care of the complete order fulfillment. The incoming products of Total Hair Service are recorded in the stock inventory within 4 hours. The order process is characterized by speed and efficiency. There are interfaces for numerous parcel services and auto mails are sent to Total Hair Service’s customers.
Quarterly meetings take place for the ongoing improvement and optimization of processes and cooperation. To support this Oldenburger|Fritom sends Key Performance Indicators (KPIs) for outbound and inbound performance and stock accuracy. Oldenburger|Fritom also offers value added service in the form of E-fulfillment 2.0. In which the customer behavior patterns are analyzed meticulously.
Jaap Zwiers – CEO, Total Hair Service:
“To further professionalize our delivery cycle, we chose for an intensive cooperation with Oldenburger|Fritom. By choosing Oldenburger|Fritom we chose for a highly skilled partner in logistic systems and processes.”